{
 "name": "Crm software data terms",
 "title": "Crm software data terms",
 "kind": "terms-board",
 "url": "https://sellcrmdatatoai.com/datasets/crm-software-data-terms/",
 "csv": "https://sellcrmdatatoai.com/datasets/crm-software-data-terms.csv",
 "markdown": "https://sellcrmdatatoai.com/datasets/crm-software-data-terms/index.md",
 "computed_at": "2026-10-28",
 "license": "https://sellcrmdatatoai.com/terms",
 "headline": "8 of 20 crm software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
 "quotes": [
  "8 of 20 crm software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.",
  "Who owns the business's data, by vendor: the business 13 of 20, not stated 7 of 20 (crm software terms, read 28 October 2026).",
  "Vendor keeps aggregated or anonymised use, by vendor: not stated 10 of 20, reserved 8 of 20, excluded 2 of 20 (crm software terms, read 28 October 2026).",
  "Training AI on the business's data, by vendor: not stated 16 of 20, may train 2 of 20, opt-out offered 1 of 20, will not train 1 of 20 (crm software terms, read 28 October 2026).",
  "Export at exit, by vendor: not stated 10 of 20, a number of days 6 of 20, no export promised 3 of 20, on request 1 of 20 (crm software terms, read 28 October 2026)."
 ],
 "citation": "\"Crm software data terms\", updated 2026-10-28, https://sellcrmdatatoai.com/datasets/crm-software-data-terms/.",
 "national": {
  "n": 20,
  "unit": "vendors",
  "documents": 22,
  "published_sources": 20,
  "named_sources": 25
 },
 "board": {
  "type": "terms",
  "noun": {
   "one": "vendor",
   "many": "vendors"
  },
  "document": {
   "one": "document",
   "many": "documents"
  },
  "fields": [
   {
    "id": "ownership",
    "label": "Who owns the business's data",
    "counts": {
     "customer": 13,
     "not-stated": 7
    },
    "values": [
     {
      "value": "customer",
      "text": "the business"
     },
     {
      "value": "vendor",
      "text": "the vendor"
     }
    ]
   },
   {
    "id": "aggregated_use",
    "label": "Vendor keeps aggregated or anonymised use",
    "counts": {
     "not-stated": 10,
     "reserved": 8,
     "excluded": 2
    },
    "values": [
     {
      "value": "reserved",
      "text": "reserved"
     },
     {
      "value": "excluded",
      "text": "excluded"
     }
    ]
   },
   {
    "id": "ai_training",
    "label": "Training AI on the business's data",
    "counts": {
     "may-train": 2,
     "not-stated": 16,
     "opt-out": 1,
     "will-not-train": 1
    },
    "values": [
     {
      "value": "may-train",
      "text": "may train"
     },
     {
      "value": "will-not-train",
      "text": "will not train"
     },
     {
      "value": "opt-out",
      "text": "opt-out offered"
     }
    ]
   },
   {
    "id": "export_at_exit",
    "label": "Export at exit",
    "counts": {
     "not-stated": 10,
     "days": 6,
     "on-request": 1,
     "none": 3
    },
    "values": [
     {
      "value": "on-request",
      "text": "on request"
     },
     {
      "value": "none",
      "text": "no export promised"
     },
     {
      "value": "days",
      "text": "a number of days"
     }
    ]
   }
  ],
  "lead": {
   "type": "share",
   "field": "aggregated_use",
   "value": "reserved",
   "n": 8,
   "of": 20,
   "label": "Vendors whose terms reserve aggregated or anonymised use"
  },
  "vendors": [
   {
    "name": "ActiveCampaign",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "ActiveCampaign Terms of Service",
        "url": "https://www.activecampaign.com/legal/terms-of-service",
        "value": "customer",
        "quote": "you retain all rights in and to your Marketing Content, as between you and ActiveCampaign"
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "ActiveCampaign Terms of Service",
        "url": "https://www.activecampaign.com/legal/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "may-train",
      "text": "may train",
      "documents": [
       {
        "document": "ActiveCampaign Terms of Service",
        "url": "https://www.activecampaign.com/legal/terms-of-service",
        "value": "may-train",
        "quote": "we may view, copy, and internally use Marketing Content to help us train and improve the Services"
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "ActiveCampaign Terms of Service",
        "url": "https://www.activecampaign.com/legal/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Affinity",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Affinity Terms of Service",
        "url": "https://www.affinity.co/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Affinity Terms of Service",
        "url": "https://www.affinity.co/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Affinity Terms of Service",
        "url": "https://www.affinity.co/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "30",
      "text": "30 days",
      "documents": [
       {
        "document": "Affinity Terms of Service",
        "url": "https://www.affinity.co/terms",
        "value": "30",
        "quote": "we will give the organization thirty (30) days prior notice, during which time it may request a copy of such data"
       }
      ]
     }
    }
   },
   {
    "name": "Apollo",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Apollo Terms of Service",
        "url": "https://www.apollo.io/terms",
        "value": "customer",
        "quote": "As between you and Apollo, all right, title, and interest in and to Customer Data is owned by you"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Apollo Terms of Service",
        "url": "https://www.apollo.io/terms",
        "value": "reserved",
        "quote": "any Customer Data used for such purposes will first be aggregated or de-identified such that it cannot reasonably be used to identify you or any individual data subject"
       }
      ]
     },
     "ai_training": {
      "value": "may-train",
      "text": "may train",
      "documents": [
       {
        "document": "Apollo Terms of Service",
        "url": "https://www.apollo.io/terms",
        "value": "may-train",
        "quote": "license to analyze Customer Data using artificial intelligence to improve the Platform"
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Apollo Terms of Service",
        "url": "https://www.apollo.io/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Bitrix24",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Bitrix24 Terms of Service",
        "url": "https://www.bitrix24.com/terms/",
        "value": "customer",
        "quote": "Customer owns all rights in and to the User Content, including the full power to legally use, publish, transfer, or license such User Content"
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Bitrix24 Terms of Service",
        "url": "https://www.bitrix24.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Bitrix24 Terms of Service",
        "url": "https://www.bitrix24.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Bitrix24 Terms of Service",
        "url": "https://www.bitrix24.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Capsule",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Capsule Customer Terms",
        "url": "https://capsulecrm.com/terms/",
        "value": "customer",
        "quote": "You own all content and data you add to your account and you retain sole ownership of all rights, title and interest in, and to, your Customer Data"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Capsule Customer Terms",
        "url": "https://capsulecrm.com/terms/",
        "value": "reserved",
        "quote": "You grant us the perpetual right to use Customer Data in an anonymized format"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Capsule Customer Terms",
        "url": "https://capsulecrm.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Capsule Customer Terms",
        "url": "https://capsulecrm.com/terms/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "Close",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Close Terms of Service",
        "url": "https://www.close.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Close Terms of Service",
        "url": "https://www.close.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Close Terms of Service",
        "url": "https://www.close.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "30",
      "text": "30 days",
      "documents": [
       {
        "document": "Close Terms of Service",
        "url": "https://www.close.com/terms",
        "value": "30",
        "quote": "Your Content will remain retrievable for 30 days after the termination of your account"
       }
      ]
     }
    }
   },
   {
    "name": "Copper",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Copper Terms of Service",
        "url": "https://www.copper.com/terms",
        "value": "customer",
        "quote": "Customer reserves all right, title and interest (including all Intellectual Property Rights) in and to the Customer Content"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Copper Terms of Service",
        "url": "https://www.copper.com/terms",
        "value": "reserved",
        "quote": "Copper may aggregate and anonymize Service Data and share it with third parties provided that Copper does not include any Customer Content"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Copper Terms of Service",
        "url": "https://www.copper.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "30",
      "text": "30 days",
      "documents": [
       {
        "document": "Copper Terms of Service",
        "url": "https://www.copper.com/terms",
        "value": "30",
        "quote": "Customer may retrieve Customer Content from the Service for 30 days beginning on the effective date of such termination"
       }
      ]
     }
    }
   },
   {
    "name": "HighLevel",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "HighLevel Terms of Service",
        "url": "https://www.gohighlevel.com/terms-of-service",
        "value": "customer",
        "quote": "You own or control all rights in and to all content you provide to HighLevel"
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "HighLevel Terms of Service",
        "url": "https://www.gohighlevel.com/terms-of-service",
        "value": "reserved",
        "quote": "HighLevel will anonymize all Usage Data in such disclosure and disclose such Usage Data in aggregate form only"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "HighLevel Terms of Service",
        "url": "https://www.gohighlevel.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "90",
      "text": "90 days",
      "documents": [
       {
        "document": "HighLevel Terms of Service",
        "url": "https://www.gohighlevel.com/terms-of-service",
        "value": "90",
        "quote": "HighLevel will retain any data associated with your account for a period of ninety (90) days"
       }
      ]
     }
    }
   },
   {
    "name": "HubSpot",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "HubSpot Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "customer",
        "quote": "You own and retain all rights to the Customer Materials and Customer Data"
       },
       {
        "document": "HubSpot Product Specific Terms",
        "url": "https://legal.hubspot.com/product-specific-terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "HubSpot Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "HubSpot Product Specific Terms",
        "url": "https://legal.hubspot.com/product-specific-terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "opt-out",
      "text": "opt-out offered",
      "documents": [
       {
        "document": "HubSpot Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "opt-out",
        "quote": "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement. You may opt out of having your Customer Data used"
       },
       {
        "document": "HubSpot Product Specific Terms",
        "url": "https://legal.hubspot.com/product-specific-terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "30",
      "text": "30 days",
      "documents": [
       {
        "document": "HubSpot Customer Terms of Service",
        "url": "https://legal.hubspot.com/terms-of-service",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "HubSpot Product Specific Terms",
        "url": "https://legal.hubspot.com/product-specific-terms",
        "value": "30",
        "quote": "if you make a written request within thirty (30) days after termination or expiration of your subscription, we will provide you with temporary access to the Subscription Service to retrieve, or we will provide you with copies of, all Customer Data"
       }
      ]
     }
    }
   },
   {
    "name": "Insightly",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Insightly Terms of Service",
        "url": "https://www.insightly.com/terms-of-service/",
        "value": "customer",
        "quote": "You own your CRM Data. We will not access your CRM Data for any purpose other than in connection with the provision of Services"
       }
      ]
     },
     "aggregated_use": {
      "value": "excluded",
      "text": "excluded",
      "documents": [
       {
        "document": "Insightly Terms of Service",
        "url": "https://www.insightly.com/terms-of-service/",
        "value": "excluded",
        "quote": "We will not access your CRM Data for any purpose other than in connection with the provision of Services"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Insightly Terms of Service",
        "url": "https://www.insightly.com/terms-of-service/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "on-request",
      "text": "on request",
      "documents": [
       {
        "document": "Insightly Terms of Service",
        "url": "https://www.insightly.com/terms-of-service/",
        "value": "on-request",
        "quote": "you may request and we will make available to you Your CRM Data as it was available via the Services on the effective date of termination for export or download"
       }
      ]
     }
    }
   },
   {
    "name": "Less Annoying CRM",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Less Annoying CRM Terms of Service",
        "url": "https://www.lessannoyingcrm.com/terms",
        "value": "customer",
        "quote": "You retain ownership of and intellectual property rights over any Content added to your account in Less Annoying CRM"
       }
      ]
     },
     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Less Annoying CRM Terms of Service",
        "url": "https://www.lessannoyingcrm.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Less Annoying CRM Terms of Service",
        "url": "https://www.lessannoyingcrm.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Less Annoying CRM Terms of Service",
        "url": "https://www.lessannoyingcrm.com/terms",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
   },
   {
    "name": "monday CRM",
    "answers": {
     "ownership": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "monday.com Terms of Service",
        "url": "https://monday.com/l/legal/tos/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "monday.com Terms of Service",
        "url": "https://monday.com/l/legal/tos/",
        "value": "reserved",
        "quote": "monday.com owns all Anonymous Information collected or obtained by monday.com"
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "monday.com Terms of Service",
        "url": "https://monday.com/l/legal/tos/",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
      "documents": [
       {
        "document": "monday.com Terms of Service",
        "url": "https://monday.com/l/legal/tos/",
        "value": "none",
        "quote": "It is Customer’s sole liability to export the Customer Data prior to such termination or expiration"
       }
      ]
     }
    }
   },
   {
    "name": "Pipedrive",
    "answers": {
     "ownership": {
      "value": "customer",
      "text": "the business",
      "documents": [
       {
        "document": "Pipedrive Terms of Service",
        "url": "https://www.pipedrive.com/en/terms-of-service",
        "value": "customer",
        "quote": "Client retains all of Client’s rights, title and interest in and to the Client Data"
       },
       {
        "document": "Pipedrive Privacy Notice",
        "url": "https://www.pipedrive.com/en/privacy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "aggregated_use": {
      "value": "reserved",
      "text": "reserved",
      "documents": [
       {
        "document": "Pipedrive Terms of Service",
        "url": "https://www.pipedrive.com/en/terms-of-service",
        "value": "reserved",
        "quote": "aggregated or anonymized data created by Pipedrive as authorized by these Terms"
       },
       {
        "document": "Pipedrive Privacy Notice",
        "url": "https://www.pipedrive.com/en/privacy",
        "value": "reserved",
        "quote": "If this purpose requires Pipedrive to process Personal Data within Client Data, the data will only be used in anonymized or aggregated form."
       }
      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Pipedrive Terms of Service",
        "url": "https://www.pipedrive.com/en/terms-of-service",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Pipedrive Privacy Notice",
        "url": "https://www.pipedrive.com/en/privacy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     },
     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Pipedrive Terms of Service",
        "url": "https://www.pipedrive.com/en/terms-of-service",
        "value": "not-stated",
        "quote": ""
       },
       {
        "document": "Pipedrive Privacy Notice",
        "url": "https://www.pipedrive.com/en/privacy",
        "value": "not-stated",
        "quote": ""
       }
      ]
     }
    }
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   {
    "name": "Salesflare",
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     "ownership": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesflare Terms of Service",
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        "value": "not-stated",
        "quote": ""
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      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesflare Terms of Service",
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        "value": "not-stated",
        "quote": ""
       }
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     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesflare Terms of Service",
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        "value": "not-stated",
        "quote": ""
       }
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     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesflare Terms of Service",
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        "value": "not-stated",
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   },
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    "name": "Salesforce",
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     "ownership": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesforce Privacy Statement",
        "url": "https://www.salesforce.com/company/legal/privacy/",
        "value": "not-stated",
        "quote": ""
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      "value": "reserved",
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       {
        "document": "Salesforce Privacy Statement",
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        "quote": "We may also use aggregated Usage Data for legitimate internal business purposes, such as to identify additional customer opportunities"
       }
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      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesforce Privacy Statement",
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        "value": "not-stated",
        "quote": ""
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      ]
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     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Salesforce Privacy Statement",
        "url": "https://www.salesforce.com/company/legal/privacy/",
        "value": "not-stated",
        "quote": ""
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     }
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    "name": "Streak",
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      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Streak Terms of Service",
        "url": "https://www.streak.com/terms",
        "value": "not-stated",
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      "value": "not-stated",
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        "value": "not-stated",
        "quote": ""
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      "value": "not-stated",
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        "value": "not-stated",
        "quote": ""
       }
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     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
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       {
        "document": "Streak Terms of Service",
        "url": "https://www.streak.com/terms",
        "value": "none",
        "quote": "Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account"
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      ]
     }
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   {
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      ]
     },
     "ai_training": {
      "value": "will-not-train",
      "text": "will not train",
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       {
        "document": "Twenty Terms of Service",
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      ]
     },
     "export_at_exit": {
      "value": "14",
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        "document": "Twenty Terms of Service",
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     }
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   {
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        "document": "Vtiger Terms of Service",
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        "quote": "You own the content created or stored by You"
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        "document": "Vtiger Terms of Service",
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        "quote": "Your use of the Services does not grant Vtiger or any of its partners the license to use, reproduce, adapt, modify, publish or distribute the content created by You"
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      ]
     },
     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Vtiger Terms of Service",
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        "value": "not-stated",
        "quote": ""
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      ]
     },
     "export_at_exit": {
      "value": "none",
      "text": "no export promised",
      "documents": [
       {
        "document": "Vtiger Terms of Service",
        "url": "https://www.vtiger.com/terms-of-service/",
        "value": "none",
        "quote": "Termination of user account will include denial of access to all Services, deletion of information in Your user account"
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      ]
     }
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   },
   {
    "name": "Zendesk Sell",
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     "ownership": {
      "value": "customer",
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       {
        "document": "Zendesk Main Services Agreement",
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        "value": "customer",
        "quote": "As between the parties, Customer retains ownership of all Service Data"
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     "aggregated_use": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Zendesk Main Services Agreement",
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        "value": "not-stated",
        "quote": ""
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     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Zendesk Main Services Agreement",
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      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Zendesk Main Services Agreement",
        "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
        "value": "not-stated",
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   {
    "name": "Zoho CRM",
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     "ownership": {
      "value": "not-stated",
      "text": "not stated",
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       {
        "document": "Zoho CRM Terms",
        "url": "https://www.zoho.com/crm/terms.html",
        "value": "not-stated",
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        "document": "Zoho CRM Terms",
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        "value": "not-stated",
        "quote": ""
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     "ai_training": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Zoho CRM Terms",
        "url": "https://www.zoho.com/crm/terms.html",
        "value": "not-stated",
        "quote": ""
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     "export_at_exit": {
      "value": "not-stated",
      "text": "not stated",
      "documents": [
       {
        "document": "Zoho CRM Terms",
        "url": "https://www.zoho.com/crm/terms.html",
        "value": "not-stated",
        "quote": ""
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   "answer_text": "not stated",
   "status": "not-stated",
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   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (27,419 characters, read in full 2026-10-28).",
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   "subject": "Affinity",
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   "retrieved_at": "2026-10-28",
   "quote": "we will give the organization thirty (30) days prior notice, during which time it may request a copy of such data",
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   "url": "https://www.apollo.io/terms",
   "document": "Apollo Terms of Service",
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   "answer": "customer",
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   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "As between you and Apollo, all right, title, and interest in and to Customer Data is owned by you",
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   "quote": "any Customer Data used for such purposes will first be aggregated or de-identified such that it cannot reasonably be used to identify you or any individual data subject",
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   "answer": "not-stated",
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   "status": "not-stated",
   "retrieved_at": "2026-10-28",
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   "url": "https://www.bitrix24.com/terms/",
   "document": "Bitrix24 Terms of Service",
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   "status": "stated",
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   "quote": "Customer owns all rights in and to the User Content, including the full power to legally use, publish, transfer, or license such User Content",
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   "subject": "Capsule",
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   "subject": "Close",
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  {
   "subject": "Close",
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   "subject": "Close",
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   "status": "not-stated",
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  {
   "subject": "Close",
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   "quote": "Your Content will remain retrievable for 30 days after the termination of your account",
   "text_sha256": "95b65e9e29f7e9ae5629094f2644af720d78dfe43922ab550d1c02d780ae0b88"
  },
  {
   "subject": "Copper",
   "url": "https://www.copper.com/terms",
   "document": "Copper Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Customer reserves all right, title and interest (including all Intellectual Property Rights) in and to the Customer Content",
   "text_sha256": "e5c5587f47b2fb01afd34cb940fe52ec1814ac944cc717b6b8b341f9f287e23c"
  },
  {
   "subject": "Copper",
   "url": "https://www.copper.com/terms",
   "document": "Copper Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Copper may aggregate and anonymize Service Data and share it with third parties provided that Copper does not include any Customer Content",
   "text_sha256": "e5c5587f47b2fb01afd34cb940fe52ec1814ac944cc717b6b8b341f9f287e23c"
  },
  {
   "subject": "Copper",
   "url": "https://www.copper.com/terms",
   "document": "Copper Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (56,735 characters, read in full 2026-10-28).",
   "text_sha256": "e5c5587f47b2fb01afd34cb940fe52ec1814ac944cc717b6b8b341f9f287e23c"
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  {
   "subject": "Copper",
   "url": "https://www.copper.com/terms",
   "document": "Copper Terms of Service",
   "question": "export_at_exit",
   "answer": "30",
   "answer_text": "30 days",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Customer may retrieve Customer Content from the Service for 30 days beginning on the effective date of such termination",
   "text_sha256": "e5c5587f47b2fb01afd34cb940fe52ec1814ac944cc717b6b8b341f9f287e23c"
  },
  {
   "subject": "HighLevel",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "document": "HighLevel Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You own or control all rights in and to all content you provide to HighLevel",
   "text_sha256": "4af6a12cd2d355bf3ed06a057ccd0d60de444b467676f1c03808fe9cf69acb3c"
  },
  {
   "subject": "HighLevel",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "document": "HighLevel Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "HighLevel will anonymize all Usage Data in such disclosure and disclose such Usage Data in aggregate form only",
   "text_sha256": "4af6a12cd2d355bf3ed06a057ccd0d60de444b467676f1c03808fe9cf69acb3c"
  },
  {
   "subject": "HighLevel",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "document": "HighLevel Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (113,479 characters, read in full 2026-10-28).",
   "text_sha256": "4af6a12cd2d355bf3ed06a057ccd0d60de444b467676f1c03808fe9cf69acb3c"
  },
  {
   "subject": "HighLevel",
   "url": "https://www.gohighlevel.com/terms-of-service",
   "document": "HighLevel Terms of Service",
   "question": "export_at_exit",
   "answer": "90",
   "answer_text": "90 days",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "HighLevel will retain any data associated with your account for a period of ninety (90) days",
   "text_sha256": "4af6a12cd2d355bf3ed06a057ccd0d60de444b467676f1c03808fe9cf69acb3c"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "document": "HubSpot Product Specific Terms",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (50,759 characters, read in full 2026-10-28).",
   "text_sha256": "4b50f8abfb5611f90249f5d61fd0dfa86a41480a532b7310c03c52a66371c9e4"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "document": "HubSpot Product Specific Terms",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (50,759 characters, read in full 2026-10-28).",
   "text_sha256": "4b50f8abfb5611f90249f5d61fd0dfa86a41480a532b7310c03c52a66371c9e4"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "document": "HubSpot Product Specific Terms",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (50,759 characters, read in full 2026-10-28).",
   "text_sha256": "4b50f8abfb5611f90249f5d61fd0dfa86a41480a532b7310c03c52a66371c9e4"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/product-specific-terms",
   "document": "HubSpot Product Specific Terms",
   "question": "export_at_exit",
   "answer": "30",
   "answer_text": "30 days",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "if you make a written request within thirty (30) days after termination or expiration of your subscription, we will provide you with temporary access to the Subscription Service to retrieve, or we will provide you with copies of, all Customer Data",
   "text_sha256": "4b50f8abfb5611f90249f5d61fd0dfa86a41480a532b7310c03c52a66371c9e4"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "HubSpot Customer Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "You own and retain all rights to the Customer Materials and Customer Data",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "HubSpot Customer Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-12",
   "quote": "Left open by the document (117,686 characters, read in full 2026-10-12).",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "HubSpot Customer Terms of Service",
   "question": "ai_training",
   "answer": "opt-out",
   "answer_text": "opt-out offered",
   "status": "stated",
   "retrieved_at": "2026-10-12",
   "quote": "We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement. You may opt out of having your Customer Data used",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
  },
  {
   "subject": "HubSpot",
   "url": "https://legal.hubspot.com/terms-of-service",
   "document": "HubSpot Customer Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-12",
   "quote": "Left open by the document (117,686 characters, read in full 2026-10-12).",
   "text_sha256": "ae8254f78a73e3610494183450c1b4c942b27410c35ee10227e1f6a57b8f017a"
  },
  {
   "subject": "Insightly",
   "url": "https://www.insightly.com/terms-of-service/",
   "document": "Insightly Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You own your CRM Data. We will not access your CRM Data for any purpose other than in connection with the provision of Services",
   "text_sha256": "71547223f9691e3a36783c68abfd5d0261a3718a4f8e6d054b709bb46331b2ae"
  },
  {
   "subject": "Insightly",
   "url": "https://www.insightly.com/terms-of-service/",
   "document": "Insightly Terms of Service",
   "question": "aggregated_use",
   "answer": "excluded",
   "answer_text": "excluded",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "We will not access your CRM Data for any purpose other than in connection with the provision of Services",
   "text_sha256": "71547223f9691e3a36783c68abfd5d0261a3718a4f8e6d054b709bb46331b2ae"
  },
  {
   "subject": "Insightly",
   "url": "https://www.insightly.com/terms-of-service/",
   "document": "Insightly Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (34,849 characters, read in full 2026-10-28).",
   "text_sha256": "71547223f9691e3a36783c68abfd5d0261a3718a4f8e6d054b709bb46331b2ae"
  },
  {
   "subject": "Insightly",
   "url": "https://www.insightly.com/terms-of-service/",
   "document": "Insightly Terms of Service",
   "question": "export_at_exit",
   "answer": "on-request",
   "answer_text": "on request",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "you may request and we will make available to you Your CRM Data as it was available via the Services on the effective date of termination for export or download",
   "text_sha256": "71547223f9691e3a36783c68abfd5d0261a3718a4f8e6d054b709bb46331b2ae"
  },
  {
   "subject": "Less Annoying CRM",
   "url": "https://www.lessannoyingcrm.com/terms",
   "document": "Less Annoying CRM Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You retain ownership of and intellectual property rights over any Content added to your account in Less Annoying CRM",
   "text_sha256": "263890cde3b7573a5abb7e1f1e9d43c85e89559434c02c9e23958a78e40db409"
  },
  {
   "subject": "Less Annoying CRM",
   "url": "https://www.lessannoyingcrm.com/terms",
   "document": "Less Annoying CRM Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (14,507 characters, read in full 2026-10-28).",
   "text_sha256": "263890cde3b7573a5abb7e1f1e9d43c85e89559434c02c9e23958a78e40db409"
  },
  {
   "subject": "Less Annoying CRM",
   "url": "https://www.lessannoyingcrm.com/terms",
   "document": "Less Annoying CRM Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (14,507 characters, read in full 2026-10-28).",
   "text_sha256": "263890cde3b7573a5abb7e1f1e9d43c85e89559434c02c9e23958a78e40db409"
  },
  {
   "subject": "Less Annoying CRM",
   "url": "https://www.lessannoyingcrm.com/terms",
   "document": "Less Annoying CRM Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (14,507 characters, read in full 2026-10-28).",
   "text_sha256": "263890cde3b7573a5abb7e1f1e9d43c85e89559434c02c9e23958a78e40db409"
  },
  {
   "subject": "monday CRM",
   "url": "https://monday.com/l/legal/tos/",
   "document": "monday.com Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-08",
   "quote": "Left open by the document (201,180 characters, read in full 2026-10-08).",
   "text_sha256": "e761111983e38d7cdc3064378191291fe9c9e54710164be95cb5b1bfbb1dff58"
  },
  {
   "subject": "monday CRM",
   "url": "https://monday.com/l/legal/tos/",
   "document": "monday.com Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-08",
   "quote": "monday.com owns all Anonymous Information collected or obtained by monday.com",
   "text_sha256": "e761111983e38d7cdc3064378191291fe9c9e54710164be95cb5b1bfbb1dff58"
  },
  {
   "subject": "monday CRM",
   "url": "https://monday.com/l/legal/tos/",
   "document": "monday.com Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-08",
   "quote": "Left open by the document (201,180 characters, read in full 2026-10-08).",
   "text_sha256": "e761111983e38d7cdc3064378191291fe9c9e54710164be95cb5b1bfbb1dff58"
  },
  {
   "subject": "monday CRM",
   "url": "https://monday.com/l/legal/tos/",
   "document": "monday.com Terms of Service",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-08",
   "quote": "It is Customer’s sole liability to export the Customer Data prior to such termination or expiration",
   "text_sha256": "e761111983e38d7cdc3064378191291fe9c9e54710164be95cb5b1bfbb1dff58"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/privacy",
   "document": "Pipedrive Privacy Notice",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (59,993 characters, read in full 2026-10-28).",
   "text_sha256": "f916015467874a695df59c02a7ed7d6f407dbaaf7abab5e414e259d08d89bd95"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/privacy",
   "document": "Pipedrive Privacy Notice",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "If this purpose requires Pipedrive to process Personal Data within Client Data, the data will only be used in anonymized or aggregated form.",
   "text_sha256": "f916015467874a695df59c02a7ed7d6f407dbaaf7abab5e414e259d08d89bd95"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/privacy",
   "document": "Pipedrive Privacy Notice",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (59,993 characters, read in full 2026-10-28).",
   "text_sha256": "f916015467874a695df59c02a7ed7d6f407dbaaf7abab5e414e259d08d89bd95"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/privacy",
   "document": "Pipedrive Privacy Notice",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (59,993 characters, read in full 2026-10-28).",
   "text_sha256": "f916015467874a695df59c02a7ed7d6f407dbaaf7abab5e414e259d08d89bd95"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/terms-of-service",
   "document": "Pipedrive Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Client retains all of Client’s rights, title and interest in and to the Client Data",
   "text_sha256": "79f495ed5179b0e8f9ab25355aead510a23f90f03ce9ccc1ce7c4d27943e686b"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/terms-of-service",
   "document": "Pipedrive Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "aggregated or anonymized data created by Pipedrive as authorized by these Terms",
   "text_sha256": "79f495ed5179b0e8f9ab25355aead510a23f90f03ce9ccc1ce7c4d27943e686b"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/terms-of-service",
   "document": "Pipedrive Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (80,196 characters, read in full 2026-10-28).",
   "text_sha256": "79f495ed5179b0e8f9ab25355aead510a23f90f03ce9ccc1ce7c4d27943e686b"
  },
  {
   "subject": "Pipedrive",
   "url": "https://www.pipedrive.com/en/terms-of-service",
   "document": "Pipedrive Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (80,196 characters, read in full 2026-10-28).",
   "text_sha256": "79f495ed5179b0e8f9ab25355aead510a23f90f03ce9ccc1ce7c4d27943e686b"
  },
  {
   "subject": "Salesflare",
   "url": "https://www.salesflare.com/terms",
   "document": "Salesflare Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (19,856 characters, read in full 2026-10-28).",
   "text_sha256": "ec9b44bafce844d133580a9d0118ad460a242c748032e29b09240373de835741"
  },
  {
   "subject": "Salesflare",
   "url": "https://www.salesflare.com/terms",
   "document": "Salesflare Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (19,856 characters, read in full 2026-10-28).",
   "text_sha256": "ec9b44bafce844d133580a9d0118ad460a242c748032e29b09240373de835741"
  },
  {
   "subject": "Salesflare",
   "url": "https://www.salesflare.com/terms",
   "document": "Salesflare Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (19,856 characters, read in full 2026-10-28).",
   "text_sha256": "ec9b44bafce844d133580a9d0118ad460a242c748032e29b09240373de835741"
  },
  {
   "subject": "Salesflare",
   "url": "https://www.salesflare.com/terms",
   "document": "Salesflare Terms of Service",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (19,856 characters, read in full 2026-10-28).",
   "text_sha256": "ec9b44bafce844d133580a9d0118ad460a242c748032e29b09240373de835741"
  },
  {
   "subject": "Salesforce",
   "url": "https://www.salesforce.com/company/legal/privacy/",
   "document": "Salesforce Privacy Statement",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (62,656 characters, read in full 2026-10-28).",
   "text_sha256": "c072ec6dd7db717ddd0256c10df8141e6365a8d91ff10a4d1bd498045e76f51b"
  },
  {
   "subject": "Salesforce",
   "url": "https://www.salesforce.com/company/legal/privacy/",
   "document": "Salesforce Privacy Statement",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "We may also use aggregated Usage Data for legitimate internal business purposes, such as to identify additional customer opportunities",
   "text_sha256": "c072ec6dd7db717ddd0256c10df8141e6365a8d91ff10a4d1bd498045e76f51b"
  },
  {
   "subject": "Salesforce",
   "url": "https://www.salesforce.com/company/legal/privacy/",
   "document": "Salesforce Privacy Statement",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (62,656 characters, read in full 2026-10-28).",
   "text_sha256": "c072ec6dd7db717ddd0256c10df8141e6365a8d91ff10a4d1bd498045e76f51b"
  },
  {
   "subject": "Salesforce",
   "url": "https://www.salesforce.com/company/legal/privacy/",
   "document": "Salesforce Privacy Statement",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (62,656 characters, read in full 2026-10-28).",
   "text_sha256": "c072ec6dd7db717ddd0256c10df8141e6365a8d91ff10a4d1bd498045e76f51b"
  },
  {
   "subject": "Streak",
   "url": "https://www.streak.com/terms",
   "document": "Streak Terms of Service",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,668 characters, read in full 2026-10-28).",
   "text_sha256": "20f26151cac72fd725080993eca7b7c5ade50b9e96c7aa4902c58b87365732d0"
  },
  {
   "subject": "Streak",
   "url": "https://www.streak.com/terms",
   "document": "Streak Terms of Service",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,668 characters, read in full 2026-10-28).",
   "text_sha256": "20f26151cac72fd725080993eca7b7c5ade50b9e96c7aa4902c58b87365732d0"
  },
  {
   "subject": "Streak",
   "url": "https://www.streak.com/terms",
   "document": "Streak Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,668 characters, read in full 2026-10-28).",
   "text_sha256": "20f26151cac72fd725080993eca7b7c5ade50b9e96c7aa4902c58b87365732d0"
  },
  {
   "subject": "Streak",
   "url": "https://www.streak.com/terms",
   "document": "Streak Terms of Service",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account",
   "text_sha256": "20f26151cac72fd725080993eca7b7c5ade50b9e96c7aa4902c58b87365732d0"
  },
  {
   "subject": "Twenty",
   "url": "https://twenty.com/legal/terms",
   "document": "Twenty Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You own your Customer Data. We claim no ownership of it",
   "text_sha256": "448bcc038e7ecaf21e18ee20488cf84c15da3ae4bf146386558cb81a4c68ed99"
  },
  {
   "subject": "Twenty",
   "url": "https://twenty.com/legal/terms",
   "document": "Twenty Terms of Service",
   "question": "aggregated_use",
   "answer": "reserved",
   "answer_text": "reserved",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "We may also use data that has been aggregated and de-identified, so that it identifies neither you nor any person in your Customer Data, to operate, secure, and improve the Service",
   "text_sha256": "448bcc038e7ecaf21e18ee20488cf84c15da3ae4bf146386558cb81a4c68ed99"
  },
  {
   "subject": "Twenty",
   "url": "https://twenty.com/legal/terms",
   "document": "Twenty Terms of Service",
   "question": "ai_training",
   "answer": "will-not-train",
   "answer_text": "will not train",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "We do not train AI models on your data",
   "text_sha256": "448bcc038e7ecaf21e18ee20488cf84c15da3ae4bf146386558cb81a4c68ed99"
  },
  {
   "subject": "Twenty",
   "url": "https://twenty.com/legal/terms",
   "document": "Twenty Terms of Service",
   "question": "export_at_exit",
   "answer": "14",
   "answer_text": "14 days",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "we retain your Customer Data for at least 14 days and email you a warning before deleting it",
   "text_sha256": "448bcc038e7ecaf21e18ee20488cf84c15da3ae4bf146386558cb81a4c68ed99"
  },
  {
   "subject": "Vtiger",
   "url": "https://www.vtiger.com/terms-of-service/",
   "document": "Vtiger Terms of Service",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "You own the content created or stored by You",
   "text_sha256": "05f54524814db03eabb5f2b76270e9203bd20710c8fd4d134f8684c7fc093248"
  },
  {
   "subject": "Vtiger",
   "url": "https://www.vtiger.com/terms-of-service/",
   "document": "Vtiger Terms of Service",
   "question": "aggregated_use",
   "answer": "excluded",
   "answer_text": "excluded",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Your use of the Services does not grant Vtiger or any of its partners the license to use, reproduce, adapt, modify, publish or distribute the content created by You",
   "text_sha256": "05f54524814db03eabb5f2b76270e9203bd20710c8fd4d134f8684c7fc093248"
  },
  {
   "subject": "Vtiger",
   "url": "https://www.vtiger.com/terms-of-service/",
   "document": "Vtiger Terms of Service",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (38,252 characters, read in full 2026-10-28).",
   "text_sha256": "05f54524814db03eabb5f2b76270e9203bd20710c8fd4d134f8684c7fc093248"
  },
  {
   "subject": "Vtiger",
   "url": "https://www.vtiger.com/terms-of-service/",
   "document": "Vtiger Terms of Service",
   "question": "export_at_exit",
   "answer": "none",
   "answer_text": "no export promised",
   "status": "stated",
   "retrieved_at": "2026-10-28",
   "quote": "Termination of user account will include denial of access to all Services, deletion of information in Your user account",
   "text_sha256": "05f54524814db03eabb5f2b76270e9203bd20710c8fd4d134f8684c7fc093248"
  },
  {
   "subject": "Zendesk Sell",
   "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
   "document": "Zendesk Main Services Agreement",
   "question": "ownership",
   "answer": "customer",
   "answer_text": "the business",
   "status": "stated",
   "retrieved_at": "2026-10-08",
   "quote": "As between the parties, Customer retains ownership of all Service Data",
   "text_sha256": "d5ea045126a3bfa9acd5d62a62167c77d254838f8c2796706beb640c817e301a"
  },
  {
   "subject": "Zendesk Sell",
   "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
   "document": "Zendesk Main Services Agreement",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-08",
   "quote": "Left open by the document (41,119 characters, read in full 2026-10-08).",
   "text_sha256": "d5ea045126a3bfa9acd5d62a62167c77d254838f8c2796706beb640c817e301a"
  },
  {
   "subject": "Zendesk Sell",
   "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
   "document": "Zendesk Main Services Agreement",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-08",
   "quote": "Left open by the document (41,119 characters, read in full 2026-10-08).",
   "text_sha256": "d5ea045126a3bfa9acd5d62a62167c77d254838f8c2796706beb640c817e301a"
  },
  {
   "subject": "Zendesk Sell",
   "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
   "document": "Zendesk Main Services Agreement",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-08",
   "quote": "Left open by the document (41,119 characters, read in full 2026-10-08).",
   "text_sha256": "d5ea045126a3bfa9acd5d62a62167c77d254838f8c2796706beb640c817e301a"
  },
  {
   "subject": "Zoho CRM",
   "url": "https://www.zoho.com/crm/terms.html",
   "document": "Zoho CRM Terms",
   "question": "ownership",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,242 characters, read in full 2026-10-28).",
   "text_sha256": "138a386a6c099cd6f6e9d07ff23cb37dff42e9544fa6ef42ff91a8ed24eff5a9"
  },
  {
   "subject": "Zoho CRM",
   "url": "https://www.zoho.com/crm/terms.html",
   "document": "Zoho CRM Terms",
   "question": "aggregated_use",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,242 characters, read in full 2026-10-28).",
   "text_sha256": "138a386a6c099cd6f6e9d07ff23cb37dff42e9544fa6ef42ff91a8ed24eff5a9"
  },
  {
   "subject": "Zoho CRM",
   "url": "https://www.zoho.com/crm/terms.html",
   "document": "Zoho CRM Terms",
   "question": "ai_training",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,242 characters, read in full 2026-10-28).",
   "text_sha256": "138a386a6c099cd6f6e9d07ff23cb37dff42e9544fa6ef42ff91a8ed24eff5a9"
  },
  {
   "subject": "Zoho CRM",
   "url": "https://www.zoho.com/crm/terms.html",
   "document": "Zoho CRM Terms",
   "question": "export_at_exit",
   "answer": "not-stated",
   "answer_text": "not stated",
   "status": "not-stated",
   "retrieved_at": "2026-10-28",
   "quote": "Left open by the document (10,242 characters, read in full 2026-10-28).",
   "text_sha256": "138a386a6c099cd6f6e9d07ff23cb37dff42e9544fa6ef42ff91a8ed24eff5a9"
  }
 ],
 "sources": [
  {
   "url": "https://legal.hubspot.com/terms-of-service",
   "label": "HubSpot customer terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://legal.hubspot.com/product-specific-terms",
   "label": "HubSpot product specific terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://legal.hubspot.com/privacy-policy",
   "label": "HubSpot privacy policy",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "HubSpot's privacy policy covers its own processing of personal data; HubSpot's row is read from its customer terms and product specific terms"
  },
  {
   "url": "https://www.salesforce.com/company/legal/privacy/",
   "label": "Salesforce privacy statement",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.salesforce.com/company/legal/trust-and-compliance-documentation/",
   "label": "Salesforce trust and compliance documentation",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "an index of Salesforce's service-specific documents, not terms in itself; Salesforce's main services agreement is closed to automated reading by robots.txt"
  },
  {
   "url": "https://www.pipedrive.com/en/terms-of-service",
   "label": "Pipedrive terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.pipedrive.com/en/privacy",
   "label": "Pipedrive privacy notice",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.zoho.com/crm/terms.html",
   "label": "Zoho CRM terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://monday.com/l/legal/tos/",
   "label": "monday.com terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.freshworks.com/terms/",
   "label": "Freshworks terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "not-terms",
   "why": "set aside here: Freshworks' terms, its 14-day export window included, are read on sellmspdatatoai.com's board, and two sites never carry the same vendor figure"
  },
  {
   "url": "https://www.zendesk.com/company/agreements-and-terms/main-services-agreement/",
   "label": "Zendesk main services agreement",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.close.com/terms",
   "label": "Close terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.copper.com/terms",
   "label": "Copper terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.insightly.com/terms-of-service/",
   "label": "Insightly terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://capsulecrm.com/terms/",
   "label": "Capsule terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.activecampaign.com/legal/terms-of-service",
   "label": "ActiveCampaign terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.affinity.co/terms",
   "label": "Affinity terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.streak.com/terms",
   "label": "Streak terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.bitrix24.com/terms/",
   "label": "Bitrix24 terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.vtiger.com/terms-of-service/",
   "label": "Vtiger terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.lessannoyingcrm.com/terms",
   "label": "Less Annoying CRM terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://twenty.com/legal/terms",
   "label": "Twenty terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.salesflare.com/terms",
   "label": "Salesflare terms",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.apollo.io/terms",
   "label": "Apollo terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  },
  {
   "url": "https://www.gohighlevel.com/terms-of-service",
   "label": "HighLevel terms of service",
   "license": "from the vendor's own published terms; reproduced for comment",
   "class": "primary-provider-own-site",
   "status": "read"
  }
 ],
 "methodology": "Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 20 vendors, 22 documents.",
 "embed": "<figure style=\"margin:0;padding:16px;border:1px solid #d0d0d0;background:#ffffff\"><blockquote style=\"margin:0 0 8px;background:#ffffff\">8 of 20 crm software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.</blockquote><figcaption style=\"background:#ffffff\"><a href=\"https://sellcrmdatatoai.com/datasets/crm-software-data-terms/\" style=\"background:#ffffff\">Crm software data terms, sellcrmdatatoai.com</a></figcaption></figure>"
}